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#Virustotal uploader hash search failed password

If immediate assistance is needed, you must open a Service Request with Technical Support. The Service Request number is provided only for tracking purposes and isn't monitored. This system is automated and no TSE is assigned to submissions. A Sample Submission Service Request is created on the ServicePortal, which you can use to track progress. Make sure that you select the appropriate Issue Type for your submission: Detection Failure.

Using this method doesn't assign a TSE to the Service Request. The preferred method for submission is the ServicePortal. Submit samples through the ServicePortal (automated, no live support), also known as a Labs Service Request:

#Virustotal uploader hash search failed password

zip password protected with the word "infected" without quotes. All updates are sent to your email address by the automation. Labs automation handles this Service Request and there's no human intervention. Open a Labs Service Request directly through the Submit a sample option. For more information, see KB91459 - Minimum data collection requirements for detection failures, clean failures, and false positives. The source can be a threat advisory, blog, or internal research based on artifacts in the wild.

Provide the source of the hashes that require coverage.

Open a Malware Service Request through the ServicePortal.

NOTE: Anyrun, Jose sandbox, and VirusTotal aren't considered as sources. For more information, see KB93747 - Information and FAQs for Extra.DATs and coverage requests. Also, no Extra.DAT is shared, but the coverage is added internally. To open an individual Service Request for each campaign, see KB91459 - Minimum data collection requirements for detection failures, clean failures, and false positives.ĭepending on the number of hashes submitted, Labs might take time in providing coverage. Customers need to share the source of the hashes against which they seek coverage. Such requests are considered to be of severity 3 or 4. NOTE: For false positives, open a Malware Service Request instead of a Submit a sample Service Request, as automation cannot handle false positive requests.Ī coverage request is when the environment isn't infected, but you want coverage for compliance or safeguard.

Provide the details described in KB91459 - Minimum data collection requirements for detection failures, clean failures, and false positives.

Attach the relevant logs or ePO Threat Events to the Service Request.

Upload the sample on that Service Request.

Select the Create a Service Request option and select Malware as the product. Open a Malware Service Request as follows.

Unknown files (is this malicious?) with no business impact or that are not an active outbreak or urgent issueįor specific submission requirements, see KB91459 - Minimum data collection requirements for detection failures, clean failures, and false positives.Ĭlean failure, detection failure, or VIL:.

Detection failures with no business impact or that aren't an active outbreak or urgent issue.Collections from automated perimeter devices.Large sample batches (10 or more samples that need analysis).If you need to check for detection failure and don't want any human interactions, or the issue isn't urgent or business impacting, you can opt for this method. But, automation doesn't handle false positives.

This option submits the sample and creates a Service Request. This method is completely automation driven and no additional information is needed.

Detection failures that automation is unable to resolve or that are impacting businessįor this type of malware submission, you can submit the sample through the Submit a sample option in the ServicePortal.

Virus Information Library (VIL) requests (with a sample).

Remnants left behind (registry entries, files left on disk).Clean failures, where malware is detected and deleted, but some Indicators of Compromise remain on the system following a reboot.Active malware infection in the customer's environment.This type of Service Request is suited when you need timely updates and prefer human interaction. All updates and communications flow through the TSE. You open the Service Request through the Technical Support ServicePortal and a Technical Support Engineer (TSE) is assigned. Choose what type of Service Request fits your needs Review the two options below and choose the option that fits your needs: